Guides

A file couldn't be read

Your browser couldn't open the file on your computer. This is usually about where the file is, not the file itself.

1. If the file is on a USB stick, an external drive or a network drive, check that it is still connected, then press Try again.
2. If it is in Google Drive, iCloud or OneDrive, make it available offline (download it) first.
3. If it is inside a ZIP file, unzip it and add the files from the unzipped folder.
4. Still not working? Copy the file to a normal folder on your computer, such as your desktop, and add it from there.

Not a PSD file, or a damaged one

Templates must be Photoshop .psd files. An image renamed to .psd, a PDF, or a file that only partly downloaded can't be used as a template.

1. If the file is your artwork (PNG, JPG or WebP), add it under Your designs instead.
2. If it should be a PSD, open it in Photoshop and choose File → Save As → Photoshop, with Maximize Compatibility on.
3. If you downloaded it, download it again: a download that stopped halfway can't be read.
4. An empty file (0 bytes) didn't finish saving or copying. Export it again from Photoshop.

Large-document format (.psb)

Scaylr reads .psd files, but not yet Photoshop's large-document format (.psb), even when the file name ends in .psd.

1. Open the file in Photoshop.
2. Choose File → Save As and pick Photoshop (.psd), not Large Document Format.
3. If Photoshop only offers .psb, the document is too big for a PSD (more than 30,000 pixels on a side, or over 2 GB). Make it smaller with Image → Image Size, then save as .psd.
4. Add the new .psd file to the studio.

No smart object found

Scaylr places your design into a smart object layer in the template. If the PSD has none, or its smart object links to a separate file, there is nowhere to put the design.

1. Open the PSD in Photoshop and select the layer where the design should go.
2. Right-click it and choose Convert to Smart Object.
3. If it is a linked smart object, right-click it and choose Embed Linked instead.
4. Save the PSD and add it to the studio again.

No Photoshop? Make a template with the Mockup Template Creator, or pick a ready one from the free template library.

Not enough memory

Scaylr makes your mockups in the browser, on your own computer. Very large PSDs, or many at once, can need more memory than the browser allows. The mockups already made are safe.

1. Download the mockups that are finished.
2. Close other browser tabs and programs you don't need.
3. Run fewer templates at a time (about 10 to 15), or use smaller PSDs.
4. For very large templates, use a computer rather than a phone or tablet.

32-bit PSD

The PSD is saved with 32 bits per channel (HDR), which Scaylr can't read yet.

1. Open the PSD in Photoshop.
2. Choose Image → Mode → 8 Bits/Channel. If Photoshop asks how to convert, the default settings are fine.
3. Save the file and add it to the studio again.

Signed out while working

Your sign-in ended, for example after a long break or because you signed out in another tab. Your designs and results stay on the page.

1. Sign in again in the window that appears. Don't reload the page first.
2. A paused batch carries on by itself once you are signed in.
3. If the batch had stopped, press Generate again to make the rest.
4. If the Google window is blocked, allow pop-ups for scaylr.io, or sign in with your email.

Mockup limits and watermarks

Without an account, and on the free plan, Scaylr makes up to 30 mockups a day. A free account includes 50 watermark-free mockups once you verify your email; after those, free mockups carry a small watermark.

1. Reached the daily limit? It resets by itself; the message shows how long until it does.
2. Verify your email to unlock your 50 watermark-free mockups.
3. The line under Generate shows how many mockups a batch will use before you start it.
4. Need more? Starter makes 1,000 mockups a month without a watermark, and Pro has no limit.

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